Shipping policy

Shipping Policy

Company Name: Invia Travel Germany GmbH

Address: 18-20 Dittrichring, 04109 Leipzig, Germany

Support Email: [email protected]

Website: http://r3zm1a-gu.myshopify.com/

Thank you for shopping with Invia Travel Germany GmbH. We specialize in quality bedroom furniture, including wardrobes, dressing tables, and nightstands. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 2 to 4 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Smaller Items (Nightstands, Small Accent Pieces): Standard processing time applies before dispatch via parcel courier.

  • Large & Freight Items (Wardrobes, Large Dressing Tables / Vanity Units): May require an additional 1 to 2 business days for specialized palletizing, freight staging, and freight carrier scheduling.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timeframes depend on product dimensions and destination:

Product Category Shipping Method Estimated Transit Time Cost
Nightstands & Small Furniture Standard Parcel Delivery 3 – 5 Business Days Calculated at Checkout / Free over threshold
Dressing Tables & Vanities Specialized Furniture Freight 5 – 8 Business Days Calculated at Checkout
Bedroom Wardrobes & Heavy Sets Freight LTL / Curbside Delivery 7 – 12 Business Days Calculated at Checkout

3. Specialized Freight & Curbside Delivery for Large Items

Important Notice on Heavy Furniture:

Due to size and safety regulations, large items such as multi-door wardrobes and heavy dressing tables are shipped via freight carriers as Curbside Delivery. The carrier will unload the shipment at the curb of your building/address. Customers are responsible for moving items inside their homes. Freight carriers will contact you via phone or email to schedule a delivery appointment.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 to 48 hours for the tracking information to become active.

5. Missing, Delayed, or Damaged Packages

  • Inspection Upon Delivery: Please carefully inspect the external packaging before signing the delivery receipt for large furniture freight shipments.

  • Damaged Packaging/Product: If you notice visible damage to the box or the item upon arrival, note it on the carrier’s delivery receipt and take pictures immediately. Contact us at [email protected] within 48 hours so we can process a claim or dispatch replacement parts/units.

  • Incorrect Address: Please double-check your shipping address during checkout. We are not responsible for orders delivered incorrectly due to wrong address details provided by the customer.

6. International Shipping

We primarily deliver across Germany and selected European Union countries. International shipping fees, import duties, or local taxes (if applicable outside the EU) are the responsibility of the customer.

Contact Information

If you have any questions or concerns about the delivery of your furniture, please reach out to us: