Refund policy

Return and Refund Policy

Company Name: Invia Travel Germany GmbH

Address: 18-20 Dittrichring, 04109 Leipzig, Germany

Support Email: [email protected]

Website: http://r3zm1a-gu.myshopify.com/

At Invia Travel Germany GmbH, we pride ourselves on offering high-quality bedroom furniture including wardrobes, dressing tables, and nightstands. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Right of Withdrawal (14-Day Return Window)

In accordance with European Union consumer protection laws, you have the right to cancel and return your order within 14 days from the date you (or a designated third party other than the carrier) physically receive the goods without giving any reason.

2. Return Eligibility & Conditions

To be eligible for a return and full refund, please ensure that:

  • The return request is initiated within 14 calendar days of delivery.

  • Items must be unused, unaligned/unassembled, and in the same condition that you received them.

  • Furniture items (wardrobes, dressing tables, nightstands) must be returned in their original packaging, complete with all hardware, instructions, and accessories.

  • Items that have been fully assembled, modified, or damaged due to improper assembly or misuse by the customer are not eligible for return.

3. Return Process

  1. Initiate Request: Contact our customer support team via email at [email protected] with your order number, proof of purchase, and reason for return. Please attach clear photographs if the item arrived damaged or defective.

  2. Return Approval & Instructions: Once approved, our support team will provide you with the return authorization and shipping instructions.

  3. Shipping the Item: Carefully repackage the item to prevent transit damage. Send the package to our designated warehouse facility as instructed by customer support.

4. Freight & Large Furniture Returns

Important Note on Large Items:

Due to the size and weight of bedroom wardrobes, vanity sets, and dressing tables, returns may require specialized freight/curbside transport services. Unless the item is defective or damaged upon arrival, the customer is responsible for direct return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. If you receive an item that is defective, damaged, or incorrect, please notify us within 48 hours of receipt at [email protected] with photos or video proof. We will arrange a free replacement, spare part dispatch, or full refund at no extra cost to you.

6. Refunds

Once your returned item is received and inspected at our warehouse, we will send you an email notification confirming receipt and the status of your refund:

  • Approval: Upon inspection and approval, your refund will be processed to your original payment method within 5–10 business days.

  • Deductions: If the returned furniture shows signs of wear, assembly marks, or missing parts, a partial restocking fee may apply.

7. Exchanges

We only replace items if they are defective, damaged in transit, or if you received the wrong product. If you need to exchange an item for a different size, color, or style, please initiate a standard return and place a new order online.

Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us: